Gempak44 Terms & Conditions — Malaysia Platform Usage Guide

By accessing or using the gempak44 platform — whether through a web browser, mobile app or any other device — you hereby accept and agree to be bound by these Terms & Conditions, together with the gempak44 Privacy Policy and any additional guidelines or rules that may be published from time to time.

Acceptance of these terms is an absolute condition for using gempak44's services. No exemptions from the obligations set out in this document will be granted to any user. If you are under 18 years of age, you are not permitted to use the gempak44 platform under any circumstances.

• Continued use of the gempak44 platform following any amendments to these terms constitutes acceptance of the updated terms.
• These terms apply to all types of access — from registration, login, deposits and gameplay to withdrawals and any other interaction with the platform.
• These terms are governed by applicable law and any disputes will be resolved through the procedures established by gempak44.

To register for and use gempak44's services, you must meet all of the following eligibility criteria at the time of registration and throughout your membership:

• Age: You must be at least 18 years of age. gempak44 performs age verification during registration and reserves the right to request supporting documents at any time.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement.
• One Account: Each individual is permitted to hold only one gempak44 account. Owning multiple accounts is a serious violation of these terms.
• Accurate Information: All information provided during registration must be truthful, accurate and current — including your full name, an active Malaysian phone number and a valid email address.
• Security Responsibilities: You are fully responsible for all activities that take place within your gempak44 account.

The gempak44 registration process requires verification of a Malaysian phone number via OTP (One-Time Password). This is a mandatory security step that cannot be skipped. The number used for registration must be an active Malaysian number that belongs to you.

Your gempak44 account is your personal responsibility. We encourage all players to take appropriate security measures to protect access to their accounts.

• Use a strong password — combining uppercase letters, lowercase letters, numbers, and symbols — and avoid reusing it across other accounts.
• Do not share your login credentials with anyone, including family members. gempak44 will never ask for your password through any communication channel.
• Log out of your gempak44 account when you are done playing, especially when using a shared device.
• Notify the gempak44 support team immediately if you suspect any unauthorised access to your account.
• gempak44 is not liable for any losses arising from a player disclosing their login credentials to a third party.

For identity verification purposes (KYC — Know Your Customer), gempak44 reserves the right to request identity verification documents — including a copy of your national ID or passport — before processing withdrawals or when suspicious account activity is detected. Player cooperation in this process is a condition for continued use of gempak44's services.

Gempak44 supports a wide range of popular payment methods in Malaysia, making deposits and withdrawals straightforward. All transactions are protected with 256-bit SSL encryption.

Supported Payment Methods:

• All deposits must come from legitimate sources and must not be proceeds of any illegal activity.
• gempak44 only processes withdrawals to the same payment method or the same account holder name used for the original deposit — this is an anti-money laundering safeguard.
• gempak44 does not charge any fees for standard deposits or withdrawals. Any fees imposed by payment providers are outside of gempak44's control.
• gempak44 reserves the right to place a temporary hold on withdrawals pending KYC verification where required.
• Any suspicious deposit or withdrawal attempts will be reported to the relevant authorities.

Gempak44 offers a range of bonuses and promotions for both new and existing players. All bonuses are subject to rollover (turnover) requirements that must be fulfilled before a withdrawal can be processed. Please read the terms of each promotion carefully before accepting it.

General Bonus Principles at Gempak44:

• Welcome Bonus: 100% match up to RM 1,000 on your first deposit. A 20x rollover on the total amount (deposit + bonus) must be met before any withdrawal is allowed.
• One Bonus at a Time: Only one active bonus is permitted at any given time. You may not combine two separate promotional offers.
• Rollover Contribution: Slot games contribute 100% towards the rollover. Table games and live casino typically contribute at a lower rate — check each promotion's terms for details.
• Validity Period: All bonuses carry a validity period (typically 7 to 30 days) within which the rollover requirement must be completed. Bonuses that expire before the rollover is fulfilled will be forfeited.
• One Account Per Bonus: Each promotion may only be claimed once per account. Attempting to claim the same bonus more than once is a violation of these terms.

Gempak44 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. Any attempt to exploit or abuse the bonus system — including creating multiple accounts to claim bonuses repeatedly, or betting on both sides to meet rollover requirements without genuine risk — is a serious violation that will result in account termination and forfeiture of all balances and bonuses.

All games offered by gempak44 — including slots, Live Casino, Blackjack, Baccarat, Roulette, Sports Betting (EPL, Malaysia Super League), badminton, e-sports and progressive jackpots — are subject to the specific rules applicable to each game.

• The outcome of all games is determined by an independently certified RNG (Random Number Generator) — results are genuinely random and cannot be influenced by any party.
• For Sports Betting, final results are determined by the official outcomes issued by the relevant sporting body. gempak44 follows those official results for bet settlement.
• Confirmed bets cannot be cancelled. Please review all bets on your bet slip carefully before final confirmation.
• Should a technical disruption occur during gameplay, gempak44 will resolve the situation based on the system records available at the time of the disruption.
• gempak44 reserves the right to void any bets placed at odds that are clearly incorrect due to technical or human error.
• Minimum and maximum betting limits are displayed within each game. These limits are subject to change without prior notice.

For live Sports Betting on gempak44, odds are updated in real time based on match developments. Bets placed during connection interruptions or periods of high latency may be subject to review by gempak44's odds system before being confirmed.

Gempak44 is committed to responsible gaming. We believe entertainment is the core purpose of our platform — and healthy entertainment is entertainment that does not interfere with your daily life, finances, or personal relationships.

• Deposit Limit: You can set a daily or weekly deposit limit in your gempak44 account settings at any time.
• Loss Limit: You can set a daily loss limit — once this limit is reached, the gempak44 system will automatically end your playing session for that day.
• Cooling-Off Period: Choose to take a break from the gempak44 platform for 24 hours, 7 days or 30 days.
• Self-Exclusion: If you feel that gambling is starting to negatively affect your life, you may apply for a full self-exclusion from the gempak44 platform.
• Age Verification: gempak44 does not permit anyone under the age of 18 to use this platform under any circumstances.

If you are concerned about your own gambling habits or those of someone you know, please reach out to the gempak44 support team, who are trained to refer you to appropriate professional help resources. For more information, please visit the Responsible Gaming us.

Gempak44 maintains a zero-tolerance policy towards all forms of fraud, money laundering, fraudulent use and any other illegal activity on our platform.

• Using the gempak44 platform for money laundering or financing any illegal activity is strictly prohibited.
• The use of bots, automation software, or any technology that provides an unfair advantage in gameplay is strictly prohibited.
• Collusion between players to cheat in table games or poker is a serious violation of these terms.
• Attempting to exploit bugs or technical errors in gempak44's system for unauthorised gain is strictly prohibited — any winnings obtained in this manner will be voided.
• Any unauthorised chargeback attempts (transaction disputes) made through a payment provider after funds have been used on the gempak44 platform constitute fraud and will be reported.

Gempak44 cooperates fully with Malaysian law enforcement and relevant regulatory authorities in any investigation involving the use of our platform for illegal activity. User privacy is important to us, but it does not extend to shielding conduct that breaks the law.

All content on the gempak44 platform — including the "gempak44" trademark, logo, interface design, graphics, text, software code, and other visual elements — is the exclusive property of gempak44 or our licensed providers.

• You are not permitted to reproduce, copy, distribute, or use any gempak44 content for commercial purposes without prior written consent.
• Games available on gempak44 are licensed products from third-party providers such as Pragmatic Play, PG Soft, Microgaming and others — copyright remains with the original providers.
• Use of the gempak44 trademark in any context — including social media, websites, or marketing materials — without prior authorisation is prohibited.

Gempak44 provides its betting and entertainment platform on an "as-is" basis. While we make every effort to ensure continuous and seamless operation, there are certain liability limitations that all users should be aware of.

• gempak44 is not liable for losses arising from internet service disruptions, third-party server failures, or technical issues beyond our control.
• Betting and casino gaming carry financial risk. gempak44 is not responsible for any financial losses incurred by players as a result of their betting activity.
• In cases where gempak44 is found liable for any service failure, our maximum liability is limited to the value of the affected deposit during the period in which the incident occurred.
• Gempak44 makes no guarantees regarding game outcomes — every result is random and cannot be predicted or guaranteed.

Whether at a player's own request or as a result of action taken by gempak44, there are several ways an account may be terminated or suspended.

Account Closure by Player: You may close your gempak44 account at any time by contacting our support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures, subject to any outstanding bonus rollover requirements where applicable.

Suspension or Termination by Gempak44: gempak44 reserves the right to suspend or terminate any player's account, with or without prior notice, if:

• A player violates any part of these Terms & Conditions.
• There is suspicion or evidence of fraud, money laundering, or other illegal activity.
• Registration information is found to be false or misleading.
• A player initiates chargebacks or makes unauthorised payment disputes.
• A player is found to be under 18 years of age.
• There is a regulatory or legal compliance requirement necessitating account closure.

In the event of termination due to a breach of terms, gempak44 reserves the right to forfeit all balances in the account, including bonuses, winnings, and any credits.

Gempak44 reserves the right to update or amend these Terms & Conditions at any time. Amendments take effect immediately upon publication on this page. For material changes, we will send a notice to your registered email address at least 7 days before the changes come into effect.

• It is your responsibility to check this page periodically for any changes.
• Continued use of the gempak44 platform after any amendments are published constitutes acceptance of the revised terms.
• If you disagree with any amendments made, please contact our support team to close your account before the new terms take effect.

For any enquiries regarding these Terms & Conditions, please contact the gempak44 support team via:

• Email: support@gempak44.best
• Live Chat: Available 24/7 on the gempak44 platform
• WhatsApp: Customer support available in Bahasa Malaysia